Privacy Policy - IDNow
1. Introduction
IDNow is committed to protecting and respecting your privacy. This policy explains what data we collect when you use our private online document submission/validation services (driving license, ID card, passport, residence permits), why we collect it, how we use it, and your rights regarding this data.
2. Data controller & contact
Data controller: IDNow.
For any questions regarding confidentiality or to exercise your rights: contact-idnow@fluxedd.com.
3. Data we collect
- Documents : images/scans of driving license, ID card, passport, residence permit.
- Personal information : last name, first name, date of birth, identification number on the document (if necessary for verification), nationality.
- Technical data : IP address, browser type, action timestamps (logs) for security and traceability.
- Communications : exchanges by email or via customer support related to identity verification.
4. Processing purposes
We use your data for:
- Verify and authenticate your identity during online services;
- Prevent and detect fraud and abuse;
- Comply with legal and regulatory obligations;
- Respond to your requests and provide you with customer support.
5. Legal basis
Depending on the context, we process data on the basis of: contract performance, compliance with a legal obligation, legitimate interest (security, fraud prevention), or your consent when necessary.
6. Retention period
We retain your data only for the duration necessary for the indicated purposes. Documents and associated data are deleted or anonymized as soon as they are no longer necessary, unless extended retention is required by law. If you wish to know the specific durations applicable to your case, contact us.
7. Security
We implement appropriate technical and organizational measures (encryption of transfers, restricted access, authentication procedures) to protect your data against any unauthorized access, loss or disclosure.
8. Data recipients
Data may be accessible only to internal teams responsible for verification, to our technical subcontractors (hosting, secure storage, anti-fraud services) and, if required by law, to competent authorities. We contractually require these subcontractors to respect confidentiality and security obligations.
9. International transfers
If your data is transferred, we ensure that an adequate level of protection is applied (standard contractual clauses, applicable rules of the destination country, etc.). For any information on transfers, contact us.
10. Your rights
Under applicable legislation, you may, subject to the conditions provided by law:
- Access your data;
- Request rectification of inaccurate data;
- Request deletion (right to be forgotten) when applicable;
- Request limitation of processing;
- Object to processing in certain situations;
- Request portability of data you have provided (when applicable);
- Withdraw your consent at any time, when processing is based on this consent.
To exercise these rights: contact-idnow@fluxedd.com. We may request reasonable proof of identity before responding to certain requests.
11. Cookies and similar technologies
We use cookies and similar technologies for website operation, usage analysis and security. You can manage your cookie preferences via the cookie banner or your browser settings.
12. Retention and deletion of official documents
Documents you send us for verification are processed with a high level of protection and are retained only for the time strictly necessary for verification and legal obligations. Once the purpose is achieved and legal deadlines have expired, these documents are permanently deleted or anonymized.
13. Notification in case of data breach
In the event of a security incident likely to create a high risk to your rights and freedoms, we will implement the notification procedures provided by law and inform you, as well as the competent authorities, as soon as possible.
14. Minors
Our private services not affiliated with the government are not intended for minors. We should not knowingly collect personal data from children. If we discover that a minor has provided us with data, we will take measures to delete this information as soon as possible.
15. Contact us
For any questions, information requests or to exercise your rights: contact-idnow@fluxedd.com.
